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Employees of an organization need to see not just the customer's letter about the error on the statement, but the statement itself; not just the email concerning the sale, but the invoice that records it; not just the insurance adjuster's report, but also the customer's claim history. Quite often all these items are stored in different applications and databases with different interfaces. A customer service representative might have to log on to three different systems just to find all the information to satisfy a single customer enquiry.
In contrast, FILERO provides users with the complete picture when searching. Because FILERO can store all types of data and displays all relationships between content, the user has immediate access to all data concerning a particular project or transaction. With FILERO's simple and professional google-style full text search capability, all information can be found quickly and effectively. In addition, all data is totally secure. All data changes in FILERO are
tracked and stored, and the roles and permissions of each user can
be controlled right down to field level if necessary.
FILERO is designed to be easily customized to accommodate an organization's activities. FILERO's seamless integration with workflow and organizational structures means that existing systems such as CRM do not have to be replaced and organizational changes of existing applications are unnecessary. This is because the simple to use FILERO SOAP API allows easy integration with other applications and system databases.
FILERO is tightly integrated with Microsoft Office and Outlook, Thunderbird and Lotus Notes. Users will appreciate the seamless integration between FILERO and their PC desktop applications. The online help reduces the need for expensive training as it provides both application as well as system help, which means that new or even temporary staff can begin using the system immediately.
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